It may be that your web browser security settings are preventing the report from displaying. Usually adding the report to your web browser's list of sites will allow it to display the report. You can do this in the following way in Internet Explorer:

Check whether the correct background mapping index files were added on the Choose yor Background Images screen of the Publisher. Check that image files were copied to the report output folder. If the images were not copied to the report output folder during the publication process, you can copy these over manually or you can configure the report to read the images from another location (the latter is done by using the Designer to edit the general properties for your report).

Check that the file size of the .shp or .mif files published in the report do not exceed 1Mb.

Check the file size of the XML data file(s) for your report (data.help and any theme supporting XML files). If file size across all XML data files is >1Mb, you might think about splitting your indicator data between seperate reports rather than displaying it in a single report.

Are you viewing the report across a network? If so load time may be affected by the bandwidth available. Can you try viewing the report at a time when use of the Internet within your organisation is reduced?

The points should retain the same radius irrespective of the zoom level of your map. If points are disappearing, check that the correct geography type (point) has been specified in the Excel workbook you are using to generate data files for your report. This is entered in cell A1 of the Geography and Filters worksheet.

For a filter to make the map zoom when you select it, the filter name must match the code of a polygon belonging to a contextual layer in your report. If for example the filter you wish to apply is called "Washington" then you must have a contextual layer in the report with a polygon whose code is "Washington". The map will zoom to the polygon that has a code of "Washington" when this filter is applied.

There are several possible causes:

This problem is likely to be related to the javascript files (.js) of the report. There are a few possible reasons:

This may occur if the button is linking to a file that poses a security threat. Your system settings may prevent such files opening in a new browser window. For example, Word or Excel documents can contain macros and may be blocked. In this case, you may see a page with an "Action cancelled" message or nothing may happen at all when you click the linking button.

If you are publishing an InstantAtlas report and wish to link to external files using linking buttons, bear in mind that not all users may be able to view these (depending on their operating system and settings). It is safer to link to files that do not pose a threat such as HTML or PDF files. If you must link to an Excel or Word file, you have the option of making this open in the same window as your InstantAtlas report. You can do this by changing the Target setting of the linking button to "_self" using the InstantAtlas Designer.

The scale settings for each background mapping layer are defined when you publish a report (on the Choose Your Background Images screen). Once you have published the report, you cannot change the scale settings.

At present you should change the colour, font and size of title text components (e.g. the title for the report, the title for the bar chart, etc) by applying a custom style in the InstantAtlas Designer. Open the config.help file for your report using the Designer. Click the title you wish to edit and click the Properties icon in the toolbar. The Properties dialog will open and you should click the Styles tab. Select the Use Custom Style settings checkbox and click the Change Font and Change Colour buttons to make your changes to appearance. Click Ok and save the config.help file and start your report to view the changes.

The most likely reason is that you are uploading a data.xml file created using a version 3 InstantAtlas Data Manager into the version 4 Publisher. You should only upload data files created using a version 4 Data Manager. You can still use the version 3 data files with a version 4 InstantAtlas report by doing the following:

It may be that the XML data file is invalid for another reason. The error message may give you some indication of why the file is invalid. If this does not help you to resolve the issue please contact the InstantAtlas support team at support@geowise.co.uk.

The Designer is a flexible tool for moving and resizing components in a report but the position/size of the component in the Designer interface does not necessarily correspond directly to position/size of the component displayed in the report not You can still reposition and resize components. Just remember that the position/size of the component in the Designer interface does not necessarily correspond directly to position/size of the component displayed in the report. The best thing is to have both the Designer and the report you are editing open at the some time. Each time you make a change to the position/size in the Designer, click the Save button and then refresh your web browser to view your changes in the report. Making, undoing, redoing and visualising a series of changes to the position of a property is relatively easy and quick in this way.

Close Excel and open it again. If you still cannot see the InstantAtlas menu or toolbar, go to Tools, Add-Ins and check that the InstantAtlas add-in is present in the list and selected.